:root{--hd-navy:#0f2744;--hd-blue:#1667d9;--hd-line:#e3eaf1;--hd-muted:#6d7d8b;--hd-bg:#f4f7fb}.hd-page{min-height:calc(100vh - 58px);padding:22px;background:var(--hd-bg);color:#22313f}.hd-hero{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:26px 28px;margin-bottom:16px;border-radius:18px;background:linear-gradient(135deg,#0e2949,#174e82);color:#fff;box-shadow:0 16px 38px rgba(20,61,100,.2);overflow:hidden}.hd-eyebrow,.hd-section-kicker{display:block;font-size:11px;font-weight:800;letter-spacing:.06em;color:#75baff}.hd-hero h1{margin:8px 0 7px;font-size:28px;font-weight:850}.hd-hero p{max-width:700px;margin:0;color:#d9e9fb;font-size:14px}.hd-hero-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:17px}.hd-btn-primary{border:1px solid #2380e8;background:#1672df;color:#fff}.hd-btn-primary:hover{background:#0d61c2;color:#fff}.hd-btn-ghost{border:1px solid rgba(255,255,255,.3);background:rgba(255,255,255,.09);color:#fff}.hd-btn-ghost:hover{background:rgba(255,255,255,.18);color:#fff}.hd-hero-side{display:flex;align-items:center;gap:12px;min-width:210px;padding:14px;border:1px solid rgba(255,255,255,.16);border-radius:14px;background:rgba(255,255,255,.08)}.hd-hero-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:14px;background:#fff;color:#176bcc;font-size:24px}.hd-hero-side small,.hd-hero-side span{display:block;color:#d4e6f8;font-size:11px}.hd-hero-side strong{display:block;font-size:28px;line-height:1.1}.hd-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:14px}.hd-kpi-card,.hd-panel{background:#fff;border:1px solid var(--hd-line);border-radius:13px;box-shadow:0 5px 18px rgba(35,62,88,.05)}.hd-kpi-card{display:flex;align-items:center;gap:10px;padding:13px}.hd-kpi-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;flex:none}.hd-kpi-icon.blue{background:#e9f2ff;color:#176bcc}.hd-kpi-icon.cyan{background:#e5f9fc;color:#0d8da5}.hd-kpi-icon.amber{background:#fff5d8;color:#b87500}.hd-kpi-icon.violet{background:#f2edff;color:#7352c7}.hd-kpi-icon.green{background:#e9f8ef;color:#1b8548}.hd-kpi-icon.red{background:#fdebed;color:#bd3542}.hd-kpi-card span,.hd-kpi-card small{display:block}.hd-kpi-card span{color:#536673;font-size:12px}.hd-kpi-card strong{display:block;font-size:24px;line-height:1.1}.hd-kpi-card small{margin-top:3px;color:#94a1ab;font-size:10px}.hd-dashboard-grid{display:grid;grid-template-columns:1.05fr .95fr;gap:14px;margin-bottom:14px}.hd-panel{padding:15px}.hd-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:14px}.hd-section-head h2{margin:3px 0 0;font-size:16px;font-weight:850}.hd-section-head p{margin:4px 0 0;color:var(--hd-muted);font-size:12px}.hd-section-head>i{color:#6ea5d9;font-size:19px}.hd-status-list{display:grid;gap:11px}.hd-status-row>div:first-child{display:flex;justify-content:space-between;margin-bottom:5px;font-size:12px}.hd-progress{height:7px;border-radius:10px;background:#eef3f7;overflow:hidden}.hd-progress i{display:block;height:100%;border-radius:10px}.hd-progress .blue{background:#2380e8}.hd-progress .amber{background:#f2ae2e}.hd-progress .violet{background:#9067df}.hd-progress .green{background:#36a96b}.hd-workflow{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.hd-workflow div{display:flex;gap:8px;padding:10px;border-radius:10px;background:#f7fafe}.hd-workflow b{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:#e1efff;color:#1264c8;font-size:11px;flex:none}.hd-workflow strong,.hd-workflow small{display:block}.hd-workflow strong{font-size:12px}.hd-workflow small{margin-top:3px;color:#80909c;font-size:10px}.hd-list-head{margin-bottom:10px}.hd-icon-btn{display:grid;place-items:center;width:38px;height:38px;border:1px solid var(--hd-line)}.hd-toolbar{display:grid;grid-template-columns:minmax(240px,1fr) 180px 180px;gap:8px;margin-bottom:12px}.hd-search{position:relative}.hd-search i{position:absolute;top:10px;right:12px;color:#91a0ac}.hd-search input{padding-right:35px}.hd-table{margin:0}.hd-table th{padding:9px 10px;border-bottom-color:var(--hd-line);color:#72818d;font-size:11px;white-space:nowrap}.hd-table td{padding:10px;border-bottom-color:#edf1f5;color:#4a5b68;font-size:12px;vertical-align:middle}.hd-table tbody tr{cursor:pointer}.hd-table tbody tr:hover{background:#f7fbff}.hd-ticket-cell b,.hd-ticket-cell span,.hd-ticket-cell small{display:block}.hd-ticket-cell b{color:#176bcc;font-size:11px}.hd-ticket-cell span{margin-top:2px;color:#253746;font-weight:750}.hd-ticket-cell small{margin-top:2px;color:#93a0aa;font-size:10px}.hd-badge{display:inline-block;padding:4px 8px;border-radius:20px;background:#eef2f6;color:#55636e;font-size:11px;white-space:nowrap}.hd-badge.open{background:#e8f4ff;color:#0875bd}.hd-badge.in_progress{background:#fff5d9;color:#956d00}.hd-badge.pending{background:#f2edff;color:#6d4bc3}.hd-badge.closed,.hd-badge.resolved{background:#e9f8ef;color:#187844}.hd-badge.urgent{background:#fdebed;color:#b42332}.hd-mobile-tickets{display:none}.hd-ticket-modal{width:min(720px,calc(100vw - 24px));max-width:720px}.hd-modal-content{max-height:min(760px,calc(100vh - 28px));border:0;border-radius:16px;overflow:hidden;box-shadow:0 24px 70px rgba(20,42,63,.22)}.hd-modal-header{align-items:flex-start;padding:16px 18px;border-bottom-color:var(--hd-line);background:#f9fbfd}.hd-modal-header h5{margin:3px 0 0;font-weight:850}.hd-modal-header p{margin:4px 0 0;color:var(--hd-muted);font-size:12px}.hd-modal-body{display:grid;gap:13px;padding:15px 18px;overflow-y:auto}.hd-form-section{padding:12px;border:1px solid var(--hd-line);border-radius:12px}.hd-form-section h6{display:flex;align-items:center;gap:7px;margin:0 0 10px;font-size:13px;font-weight:850}.hd-form-section h6 span{display:grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#e5f1ff;color:#176bcc;font-size:10px}.hd-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.hd-form-grid label,.hd-side-form label{display:grid;gap:4px;color:#536573;font-size:12px;font-weight:750}.hd-span-2{grid-column:span 2}.hd-field-note{margin:9px 0 0;color:#7c8d99;font-size:11px}.hd-upload-box{display:grid;place-items:center;padding:9px;border:1px dashed #b8cad9;border-radius:10px;background:#fbfdff;text-align:center;color:#607381}.hd-upload-box i{font-size:19px;color:#4d91d7}.hd-upload-box span{font-size:12px;font-weight:750}.hd-upload-box small{margin-bottom:7px;color:#9aa6af;font-size:10px}.hd-modal-footer{padding:11px 18px;border-top-color:var(--hd-line);background:#f9fbfd}.hd-detail-grid{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:14px}.hd-back{text-decoration:none;font-size:13px}.hd-conversation{display:grid;gap:10px;max-height:60vh;overflow:auto;padding:4px}.hd-message{padding:11px;border:1px solid var(--hd-line);border-radius:10px;background:#f5f8fb}.hd-message.internal{background:#fff9e6}.hd-message-head{display:flex;justify-content:space-between;color:#687782;font-size:12px;margin-bottom:5px}.hd-message p{margin:0;white-space:pre-wrap}.hd-message-form,.hd-side-form{display:grid;gap:10px;margin-top:14px}.hd-attachments{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.hd-attachments img{max-width:160px;max-height:110px;border-radius:6px}.hd-attachments audio{max-width:260px}.hd-events{display:grid;gap:8px}.hd-event{padding-right:9px;border-right:3px solid #86b7fe;color:#667681;font-size:12px}.hd-event strong{display:block;color:#34424c}.erp-dropdown-item.hd-unread{background:#f2f8ff}.hd-portal-body{background:#f2f6fa;color:#24323d}.hd-portal{max-width:1100px;margin:auto;padding:45px 18px}.hd-portal-intro{text-align:center;margin-bottom:22px}.hd-portal-intro h1{font-weight:800}.hd-portal-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:14px}
.hd-recorder{display:grid;gap:8px;padding:10px;border:1px dashed #c9d7e4;border-radius:10px;background:#f9fcff}.hd-recorder>div:first-child{display:flex;align-items:center;gap:8px}.hd-recorder>div:first-child>i{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#fdebed;color:#bd3542}.hd-recorder strong,.hd-recorder small{display:block}.hd-recorder strong{font-size:12px}.hd-recorder small{margin-top:2px;color:#7d8d99;font-size:11px}.hd-recorder-actions{display:flex;gap:6px;flex-wrap:wrap}.hd-recorder audio{width:min(100%,340px);height:34px}
.hd-sla-card{display:flex;align-items:center;gap:8px;padding:9px;border:1px solid #d7e5f4;border-radius:9px;background:#f5faff}.hd-sla-card i{color:#1672df}.hd-sla-card span,.hd-sla-card strong,.hd-sla-card small{display:block}.hd-sla-card strong{font-size:12px}.hd-sla-card small{margin-top:2px;color:#748492;font-size:10px}.hd-sla-card.breached{border-color:#f6c9ce;background:#fff4f5}.hd-sla-card.breached i,.hd-sla-card.breached strong{color:#b42332}.hd-sla-card.completed{border-color:#c7e9d3;background:#f0fbf4}.hd-sla-card.completed i,.hd-sla-card.completed strong{color:#187844}
.hd-performance-panel{margin-bottom:14px}.hd-performance-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.hd-performance-grid h3{font-size:13px;font-weight:850}
@media(max-width:1200px){.hd-performance-grid{grid-template-columns:1fr}}
@media(max-width:1200px){.hd-kpis{grid-template-columns:repeat(3,1fr)}}@media(max-width:900px){.hd-page{padding:15px}.hd-hero{align-items:flex-start;padding:20px;flex-direction:column}.hd-hero-side{width:100%}.hd-dashboard-grid,.hd-detail-grid{grid-template-columns:1fr}.hd-toolbar{grid-template-columns:1fr 1fr}.hd-search{grid-column:span 2}}@media(max-width:640px){.hd-page{padding:10px}.hd-hero{padding:16px;border-radius:14px}.hd-hero h1{font-size:23px}.hd-hero-actions,.hd-hero-actions .btn{width:100%}.hd-kpis{grid-template-columns:repeat(2,1fr);gap:7px}.hd-kpi-card{padding:10px}.hd-kpi-icon{width:32px;height:32px}.hd-kpi-card strong{font-size:20px}.hd-kpi-card small{display:none}.hd-workflow{grid-template-columns:1fr}.hd-toolbar,.hd-search{grid-template-columns:1fr;grid-column:auto}.hd-desktop-table{display:none}.hd-mobile-tickets{display:grid;gap:8px}.hd-mobile-ticket{padding:11px;border:1px solid var(--hd-line);border-radius:11px;background:#fff}.hd-mobile-ticket-head,.hd-mobile-ticket>div:last-child{display:flex;align-items:center;justify-content:space-between;gap:8px}.hd-mobile-ticket h3{margin:8px 0;font-size:14px}.hd-mobile-ticket p{margin:4px 0;color:#71818d;font-size:11px}.hd-mobile-ticket small{color:#92a0aa;font-size:10px}.hd-form-grid{grid-template-columns:1fr}.hd-span-2{grid-column:span 1}.hd-ticket-modal{width:calc(100vw - 14px);margin:7px auto}.hd-modal-content{max-height:calc(100vh - 14px)}}